Reload Digi Prepaid

Step 1: Key in *123*; followed by 0002100400022516# (16 digits and #). Press 'call'.
Reply: "Invalid reload number".

Repeat step 1 three times, got same reply.

Step 2: key in *128#, select option 2, enter 0002100400022516
Reply: "Invalid reload number".

Repeat step 2 two times, got same reply.

Step 3: Dial 016 299 1800.
Operator:"What is the 16-digits reload numbe which starts with '000'?
Me:"0002100400022516".
Operator:"The reload number is valid. Probably the network is congested. Please turn off your mobile phone for two minutes and try again."

Step 4: Turn off moblie phone for two minutes.
Repeat step 2 twice, still the same "invalid reload number" error.
Me:"The prepaid card is still wrapped in plastic. What is preventing the sales person from using the reload number 0002100400022516 even before the card is sold to customer?"

Step 5: Unwrap the plastic, scratched off the "Digi Digi" silver cover at the bottom right. Key in *128#, select option 2, enter 8485532998330903.
Reply: reload successful.