Bored with my job!
User feedback transaction error. Fix the error. Find out root cause. Suggest solution. Forward to developer if cannot find permanent solution.
There is no perfect system. Sure has loopholes here and there. So many systems and applications to support. Each system 1 error a day is enough to consume your 8 hours working time.
When there are new users, they made more mistakes, creating more errors. And they ask questions which already answered to the experienced users before. Still have to educate them so that they don't repeat same mistake.
It is lacking of systematic training process/program for new comers.
Every week need to submit weekly report. Every month follow up on the change request status.
On top of that, users have new system requests now and then. Need to gather requirements, propose system change, submit change request to developer team, wait for team to feedback when will this request be developed, users chase after you and ask when the request will be done.
.... boring.
There is no perfect system. Sure has loopholes here and there. So many systems and applications to support. Each system 1 error a day is enough to consume your 8 hours working time.
When there are new users, they made more mistakes, creating more errors. And they ask questions which already answered to the experienced users before. Still have to educate them so that they don't repeat same mistake.
It is lacking of systematic training process/program for new comers.
Every week need to submit weekly report. Every month follow up on the change request status.
On top of that, users have new system requests now and then. Need to gather requirements, propose system change, submit change request to developer team, wait for team to feedback when will this request be developed, users chase after you and ask when the request will be done.
.... boring.
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